Privacy Policy

Effective Date: May 13, 2026
Last Updated: May 13, 2026

Welcome to LVX Recovery. This Privacy Policy explains how LVX Recovery (“LVX Recovery,” “we,” “us,” or “our”) collects, uses, stores, shares, and protects your information when you access or use our websites, mobile applications, services, and communications that link to or reference this Privacy Policy (collectively, the “Site” or “Services”).

By accessing or using the Site, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.

1. Information We Collect

A. Information You Provide Directly

You may voluntarily provide us with personal information including:

Full name
Email address
Telephone number
Mailing address
Date of birth
Insurance information
Emergency contact information
Medical and treatment-related information
Communications you send to us
Information submitted through intake forms, contact forms, admissions forms, or live chat

B. Automatically Collected Information

When you use our Site, we may automatically collect:

IP address
Browser type and device information
Operating system
Referral URLs
Pages viewed and time spent on pages
Clickstream data
Cookies and similar technologies
Geolocation information (where permitted)

C. Protected Health Information (“PHI”)

As a healthcare provider, LVX Recovery may collect and maintain protected health information subject to the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”).

2. How We Use Your Information

We may use your information to:

Provide addiction treatment and recovery services
Respond to inquiries and admissions requests
Verify insurance benefits
Coordinate treatment and healthcare operations
Improve our Site and services
Communicate with you regarding appointments or treatment
Send newsletters or marketing communications (where permitted)
Maintain security and prevent fraud
Comply with legal and regulatory obligations

We may also use aggregated or de-identified information for analytics, research, and operational purposes.

3. HIPAA Notice of Privacy Practices

THIS SECTION DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN ACCESS THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Your Rights

Access Your Medical Records

You may request electronic or paper copies of your medical records and other health information we maintain about you. We will generally provide access within 30 days and may charge a reasonable cost-based fee where permitted by law.

Request Corrections

You may request that we amend inaccurate or incomplete health information. We may deny certain requests but will provide a written explanation.

Confidential Communications

You may request that we communicate with you in a certain way or at a certain location. We will accommodate reasonable requests.

Restrict Certain Uses or Disclosures

You may request limits on certain uses or disclosures of your health information. We are not always required to agree unless required by law.

Accounting of Disclosures

You may request a list of certain disclosures of your PHI made within the previous six years.

Obtain a Copy of This Notice

You may request a paper copy of this Privacy Policy and HIPAA Notice at any time.

Appoint a Representative

If you have granted someone medical power of attorney or legal guardianship authority, that individual may exercise your rights on your behalf.

File a Complaint

If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services Office for Civil Rights.

U.S. Department of Health and Human Services
200 Independence Avenue, S.W.
Washington, D.C. 20201
Phone: 1-877-696-6775
Website:

https://www.hhs.gov/hipaa/filing-a-complaint/index.html

We will not retaliate against you for filing a complaint.

4. How We Share Information

Treatment

We may share information with physicians, therapists, medical providers, laboratories, pharmacies, and healthcare professionals involved in your care.

Payment

We may use and disclose information to obtain payment from insurers or other responsible parties.

Healthcare Operations

We may use information to operate and improve our services, quality assurance, compliance, staff training, and administrative activities.

Legal Compliance

We may disclose information:

When required by law
In response to subpoenas or court orders
To law enforcement where permitted
To prevent serious threats to health or safety
For public health activities
For abuse or neglect reporting obligations

Business Associates

We may share information with third-party vendors who perform services on our behalf and who are contractually obligated to safeguard your information.

5. Marketing Communications

We may send promotional emails, newsletters, or informational communications regarding our services. You may opt out of non-essential communications at any time by following unsubscribe instructions or contacting us directly.

We will not sell your protected health information or use it for marketing purposes without authorization where required by law.

6. Cookies and Tracking Technologies

Our Site may use cookies, pixels, analytics tools, and similar technologies to:

Improve website functionality
Analyze traffic and user behavior
Customize content
Support advertising and remarketing efforts

You may adjust browser settings to refuse cookies; however, some Site functionality may become unavailable.

7. Third-Party Services and Links

Our Site may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices or content of third parties. Your use of third-party services is at your own risk.

In addition, our Site may integrate or embed third-party services to enhance user experience, including but not limited to:

YouTube: We may embed videos hosted on YouTube to provide informational or educational content. When you interact with embedded videos, YouTube may collect usage data in accordance with its own privacy policy.
Google Maps: We may use Google Maps or related Google mapping services to display location information, directions, or facility details. When using these features, Google may collect information such as IP address, location data (if enabled), and user interaction with the map.

These third-party services may use cookies, tracking technologies, or analytics tools to collect information about your interaction with their content. We do not control and are not responsible for the data collection or privacy practices of these third-party providers.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information and protected health information from unauthorized access, disclosure, alteration, or destruction.

However, no internet transmission or storage system can be guaranteed to be 100% secure.

9. Data Retention

We retain personal and health information for as long as necessary to:

Provide services
Comply with legal obligations
Resolve disputes
Enforce agreements
Maintain healthcare records as required by applicable law

10. California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act (“CCPA”) and California Privacy Rights Act (“CPRA”), including rights to:

Know what personal information we collect
Request deletion of certain information
Correct inaccurate information
Limit use of sensitive personal information
Access categories and sources of collected information

We do not sell personal information as defined under California law.

11. Children’s Privacy

Our Site and Services are not directed to individuals under 18 years of age. We do not knowingly collect information from minors without appropriate legal authorization.

12. International Users

Our services are operated in the United States. If you access the Site from outside the United States, you consent to the transfer and processing of your information within the United States.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updated versions will be posted on this page with a revised “Last Updated” date. Your continued use of the Site after changes become effective constitutes acceptance of the revised Privacy Policy.

14. Contact Information

LVX Recovery
Los Angeles, California
Phone: 1-866-655-9777
Website: lvxrecovery.com

15. Notice Regarding Website Content

The information provided on this Site is for informational purposes only and does not constitute medical advice, diagnosis, or treatment. Always seek the advice of qualified healthcare professionals regarding medical conditions or treatment decisions.

16. SMS and Electronic Communications Consent

By providing your phone number through our Site or admissions process, you consent to receive calls and text messages from LVX Recovery regarding treatment coordination, scheduling, appointment reminders, admissions inquiries, and service-related communications.

Message and data rates may apply. Consent to receive SMS messages is not a condition of receiving services. You may opt out at any time by replying “STOP” to text communications or contacting us directly.

17. Website Accessibility

LVX Recovery is committed to making its website accessible and usable for individuals with disabilities. If you experience difficulty accessing any portion of the Site, please contact us and we will work to provide the requested information or assistance.

18. Effective Scope

This Privacy Policy applies solely to information collected through the Site and related digital communications and does not necessarily apply to information collected offline unless specifically stated.